Refund Policy



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if new packaging is required to resell the item, a charge of £3.50 will be deducted from the refund).

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  

Any item that is returned more than 30 days after delivery will not be refunded and a charge may apply to return the item.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



If you need to exchange it for the same item, send us an email at and send your item to: 

Shoe Express Ltd

154-155, Charlotte Way, St. John's Precinct, Liverpool, L1 1NB 


To return your product, you should mail your product to:

Shoe Express Ltd

154-155,Charlotte Way, St. John's Precinct, Liverpool, L1 1NB

Please note: you are responsible for the cost of sending the item back, unless there was a mistake on our side.

We will be unable to refund your shipping cost if you don't use our label (Faulty items only, please contact us prior to posting anything back).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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